Refund policy

Returns & Refunds
We want you to feel confident shopping with Glowra. If you are not fully satisfied with your purchase or something isn’t right, we’re here to help.

Change of Mind Returns

We accept change-of-mind returns on unused, unopened items within 30 days of delivery. Items must be in original packaging and in resalable condition.

Hygiene & Safety (Non-Returnable Items)

For hygiene and safety reasons, we can’t accept returns for:

Opened or used skincare products

Opened or used lash sets

Used tools or applicators

Any item that has been opened, worn, or tampered with

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and we will arrange a replacement or refund where appropriate.

How to Request a Return

Email us at info@glowra.com.co with:

Your order number

The reason for your request

Clear photos (required for damaged/faulty/incorrect items)

We’ll reply within 1–2 business days with the next steps.

Refund Processing

If your return is approved, once the item is received and checked, your refund will be processed back to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

This business is registered in Australia under ABN: 45 617 702 695